[email protected]
General requests. For vulnerability reports on Polyant: [email protected].
The first conversation lasts thirty minutes and serves to assess the customer's needs and understand whether Polyant fits the specific problem. No long pitch, no preliminary qualification form.
The form collects the minimum information needed for the team to follow up with the necessary context. The specific project scope qualification happens on the call.
Three alternative channels, each with its own timing and purpose.
General requests. For vulnerability reports on Polyant: [email protected].
Professional outreach. Updates on Polyant, technical content, events.
Public technical questions or bug reports. Repository issue tracker and discussions.
Full address available on Exelab.com for formal correspondence.
The first response comes from the Exelab commercial team, which briefly qualifies the project and proposes a 30-minute appointment with the technical team when the request concerns architecture or delivery.
The Exelab commercial team qualifies the incoming request.
Usually within the week following the first contact.
Within the following 2-3 weeks, if the first qualification confirms a fit.
For urgent requests, such as an operational incident in an existing production environment or a security vulnerability, the [email protected] channel receives priority attention.
The runtime capabilities, the typical agent squads, the native channels, the built-in controls.
Advisory, build & ship. Two engagement models in Exelab's professional services.
For those who want to install Polyant independently before reaching out.