Polyant is the software. Exelab is the team that can accelerate adoption and bring teams of agents into production at enterprises.
Years of delivery across many industries, with public references.
Exelab has delivered digital products and AI projects for Italian, European and global enterprises in industries where contract signature passes through legal, procurement and information security.
Advisory, build & ship: two different approaches.
The customer chooses the starting point based on internal maturity and the moment of the decision. Two models, two levels of engagement, each with a declared output.
Continuous engagement with weekly or bi-weekly reviews. The customer's team builds, Exelab works alongside as an advisor on architecture choices, governance controls and integrations with the customer's systems. Output: architecture documents, decision log, periodic reviews. Suited to customers with an internal technical team that wants to learn by building.
2-3 weeks of discovery with the customer's team. 6-10 weeks of build with a full-stack Exelab team that builds the first agent or the first governed agent squad in production. Hand-off to the customer's operations team with runbook, audit prep and training. Output: agent in production, operational documentation, integration with the customer's systems.
From kickoff to go-live in five beats.
A delivery methodology built for large companies, including those in regulated industries: documented scoping, clear architectural decisions before implementation, governance configured together with the customer's team, and audit prep before go-live.
Discovery
Mapping of the customer's target process, identification of required channels and integrations, and definition of governance policies for the use case.
Design
Architecture of the agent squad, definition of the tools each agent will use, and configuration of the ten built-in controls per instance.
Build
Construction of the agents and integrations with the customer's systems, runtime configuration, and skills populated in markdown.
Test
Functional testing, governance testing, and an audit dry-run. The ten controls must respond as expected and the SQL query must return the expected records.
Go-live
Move to production, configuration of the final instances, training of the customer's operations team, and documented hand-off.
Exelab capabilities beyond the Polyant runtime.
Polyant is the runtime. The delivery capabilities required to integrate it with the customer's systems, in regulated contexts, are Exelab's added value.
HubSpot integrations
Runtime integration with HubSpot CRM, marketing automation and operations workflows. Credential: HubSpot Elite Solutions Partner, third in Italy, the only one that grew organically.
Twilio integrations
Runtime integration with voice and messaging channels via Twilio: SMS, WhatsApp Business, voice, compliant fax. Credential: Twilio Gold Partner, the only one in Italy.
Enterprise integrations
Runtime integration with the customer's CRM, ERP and industry-specific systems. Known delivery patterns on SAP, Salesforce, Microsoft Dynamics and proprietary industry systems.
Delivery information security
Delivery procedures consistent with Exelab's information security management system, certified ISO 27001. Coverage on customer-facing products, including Polyant delivery in regulated industries.
EU delivery compliance
A team that knows GDPR, AI Act and industry regulation, including DORA for banking, IVASS for insurance, MDR for healthcare. Audit prep as a standard part of beat 4.
Three delivery patterns Exelab can build.
Project patterns, not declared cases. When a customer case is authorised and verifiable, the reference lives on the industry pages at /industries/<X>. Here the patterns describe the typical delivery perimeter for three agent families.
First-level triage agent with human escalation
Channel setup, LLM model configuration, population of the customer's industry knowledge base, definition of human escalation policies, tuning on the customer's brand voice. Typical in customer service for banking, insurance, utility.
Banking industry →Regulated contract pre-screening agent
Integration with the customer's document management system, configuration of the analysis model against industry regulation, definition of escalation thresholds to the legal team, audit prep for regulator inspection. Typical in legal banking, claims insurance, manufacturing compliance.
Insurance industry →Customer onboarding agent with document verification
Integration with existing KYC systems, configuration of identity document controls, definition of the human-in-the-loop mode on the opening decision, tuning on the customer's digital channel user experience. Typical in retail banking, retail insurance, telco onboarding.
Banking industry →Four questions from operations directors.
From 8 to 13 weeks in total: 2-3 weeks of discovery, 6-10 weeks of build, hand-off to the customer's team. Duration varies with the number of integrations with the customer's systems and the complexity of the governance.
The customer's operations team, with a runbook documented by the Exelab team during the build. For customers who want to delegate post-go-live operations as well, Exelab managed services are available in three profiles: Core, Advanced, Ultra. Details are available at /managed.
Two models. In Advisory, Exelab works alongside the internal team and prepares them to continue independently. Build & ship is built with the Exelab team and includes a documented hand-off to the internal team at go-live. The choice depends on the technical maturity of the customer's team and the moment of the decision.
Professional services pricing is bespoke: it depends on the service model, the number of agents in scope and the integrations with the customer's systems. The initial qualification conversation with the Exelab team is used to define the scope and the next steps. The conversation starts at /contact.
From an initial conversation to the first agent in production.
Initial conversation to qualify the customer's use case, assess the most suitable service model and estimate duration. The initial discovery is free and produces a formal project estimate.